I've always enjoyed using camera bags made by Think Tank. The bags are smartly designed and hold a ton of equipment in a relatively small space. They are made to fit in the overhead compartment of an airplane. At this point, I own three of the Think Tank bags.

Now, I like Think Tank's customer service as much as the bags!

After years of use, the front buckle on my Think Thank Airport Acceleration bag cracked. This made it difficult to secure the hip belt of the backpack. I tend to carry a lot of weight in my bag, so the hip belt is critical to help take some of the load off my shoulders. It also keeps the bag closer to my bag so that it doesn't bounce around when I walk.

I called Think Tank's customer service line in hopes of getting a replacement part in time for my January trip to Texas. That trip will include a lot of walking with the backpack.

Think Tank assured me that they would be able to replace the part. To my surprise, they offered to replace the part free of charge. And, I received the part the very next business day.

Now that's customer service!